Enjoy unlimited use of the Hydro, two guest day passes each month, and 15% off food and beverage purchases. You'll also receive 15% off hotel room bookings, two complimentary 60-minute treatments per month, and 20% off any additional treatments. Further benefits include a 15% discount on events, 10% off retail purchases, a complimentary birthday stay, a special gift on your anniversary, and priority access to our facilities.
Memberships provide access to selected spa facilities, treatments, and member benefits as outlined at the time of purchase. All inclusions, pricing, and benefits may be updated periodically.
2. EligibilityMembers must be 18+ unless otherwise stated. Proof of identity may be required when accessing facilities or redeeming benefits.
3. Payments & RenewalsMembership fees are payable in advance. Monthly memberships renew automatically unless cancelled. Annual memberships are non‑refundable once activated.
4. CancellationsMembers may cancel monthly memberships with written notice (minimum 30 days). No refunds are issued for unused time, missed appointments, or partial months.
5. Booking & AttendanceTreatments included in memberships must be booked in advance. Late arrivals may result in reduced treatment time. No‑shows may be charged at full rate.
6. Facility UseMembers must follow all spa etiquette, safety guidelines, and staff instructions. Elysium Collection reserves the right to refuse access if behaviour is unsafe or inappropriate.
7. Health & MedicalMembers must disclose relevant medical conditions prior to treatments. Elysium Collection is not liable for injuries resulting from undisclosed conditions or failure to follow guidance.
8. Membership FreezeMemberships may be frozen for medical or travel reasons at management discretion. Proof may be required.
9. Changes to TermsElysium Collection may update membership terms with reasonable notice. Continued use of the membership constitutes acceptance of updated terms.
10. LiabilityElysium Collection is not responsible for loss or damage to personal belongings. Members use facilities at their own risk.
11. Data & PrivacyMember information is stored securely and used only for operational and communication purposes in line with our privacy policy.
12. Member‑Only Benefits & Guest Pass Etiquette
Use of membership benefits is strictly limited to the named member and cannot be transferred, shared, or redeemed by non‑members. Members are responsible for the behaviour and etiquette of any day guests they bring into the spa. All guests must follow spa guidelines, and any misconduct may result in suspension or removal of guest pass privileges.
13. Blackout Dates & Restricted Hours
Members are subject to blackout dates and restricted operating hours during which certain facilities, treatments, or benefits may be unavailable. These periods may occur due to seasonal demand, private events, maintenance, or operational requirements. Elysium Collection will endeavour to communicate any blackout dates or restricted hours to members as early as possible to minimise disruption.
14. Suspension & Termination of Membership
Elysium Collection reserves the right to suspend or terminate any membership at its discretion in cases of anti‑social behaviour, breach of spa etiquette, misuse of facilities, or failure to make required payments. Suspensions or terminations may be enacted immediately where behaviour poses a risk to staff, guests, or the spa environment. Any outstanding balances remain payable upon termination.